Who we are
This website is operated by ClearLine Media Group Ltd (company number 16866257), a private limited company registered in England & Wales. Our registered office and business address is 91 Eglinton Street, Monkwearmouth, Sunderland, SR5 1DS, United Kingdom. In this policy, "we", "us" and "our" refer to ClearLine Media Group Ltd.
We are the data controller for personal information you provide to us through this website and related communication. If you have any questions about this policy or how we handle your information, contact us at [email protected].
Information we collect
We may collect and process the following information:
- Contact form data — such as your name, email, telephone number, subject and message.
- Creative enquiry data — details you submit through the creative enquiry form, including project type and requirements.
- Project brief information voluntarily submitted — goals, scope, timelines and other project details you choose to share.
- Brand, product, platform and usage information voluntarily submitted — where you provide it to help us understand your requirements.
- Location and timeline information voluntarily submitted — such as shoot locations and required timescales.
- Uploaded assets — if an upload feature is later enabled, any files you choose to upload.
- Email communication — the content of emails you send to us and our replies.
- Telephone communication — information you share when you call us.
- Cookies and analytics data — limited technical information collected via cookies, only where you have consented (see our Cookie Policy).
You do not have to provide any personal information, but if you do not, we may be unable to respond to your enquiry or provide the information you request.
How we use your information
We use the information you provide to:
- respond to your enquiries and communicate with you;
- review and understand creative media requirements and project scope;
- prepare and discuss potential projects, quotes and deliverables;
- maintain records of our communication with you;
- improve our website and services, where you have consented to analytics; and
- comply with our legal and regulatory obligations.
Legal bases for processing
Under UK data protection law, we rely on the following legal bases: your consent (for example, when you submit a form or accept optional cookies); our legitimate interests in responding to enquiries and running our business; and compliance with legal obligations where applicable. You can withdraw consent at any time by contacting us.
Sharing your information
We do not sell your personal information. We may share it with trusted service providers who help us operate our website and communications (for example, hosting or email providers), and only as necessary for those purposes. We may also disclose information where required by law.
Data retention
We keep personal information only for as long as necessary for the purposes set out in this policy, including to respond to enquiries, fulfil any project we agree, and meet legal or record-keeping requirements. When information is no longer needed, we securely delete or anonymise it.
Data security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.
Your rights
Under UK data protection law, you have the right to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request erasure of your information in certain circumstances;
- object to or request restriction of processing in certain circumstances;
- request portability of information you have provided to us; and
- withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
We use essential cookies to make the website work and, with your consent, optional analytics cookies. For full details and how to manage your preferences, see our Cookie Policy.
Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.
Contact
For any privacy-related questions or requests, contact ClearLine Media Group Ltd at [email protected] or by telephone on 02843843019.